Hospitality, Travel & Customer Experience Management

COURSE MODULES

​

1. Effective Communication Skills

Clear and confident communication is the foundation of success in hospitality and service industries. This module strengthens grammar fundamentals, workplace vocabulary, formal conversations, professional email communication, and collaborative discussions. Through interactive practice sessions, students develop accuracy and confidence required in professional environments.

2. English Enhancer

Designed to improve spoken fluency, pronunciation, and voice modulation, this module prepares students for interviews, public speaking, and group discussions. Learners gain clarity and confidence while presenting themselves professionally.

3. Professional Grooming & Presentation

Personal presentation plays a crucial role in hospitality and aviation sectors. Students learn industry grooming standards including attire selection, hygiene practices, posture training, and social etiquette all essential for customer-facing careers.

4. Hospitality Operations with Computerized Reservation Systems

This module offers practical exposure to hotel operations including check-in, check-out, billing processes, and guest coordination. Students receive hands-on training in reservation software used in hospitality environments.

5. Travel Management with Computerized Reservation Systems

Focused on travel and aviation-related roles, this module introduces ticketing systems, fare construction basics, airport coordination procedures, and travel documentation management.

6. Personality Development

This interactive module helps students build the personal and professional qualities required to thrive in the workplace. Areas of focus include confidence building, positive attitude, emotional intelligence, empathy, anger management, motivation, stress management, and teamwork. The program encourages leadership qualities and helps students adapt effectively to professional environments.

7. Customer Relationship Management

A core part of this hospitality course, this module teaches how to understand customer behaviour, manage expectations, resolve conflicts, and deliver consistent service excellence.

8. Interview Skills

This module prepares students to face recruitment processes with confidence and clarity. Training includes mock interviews, impromptu speaking, group discussions, resume preparation, cover letter writing, and positive body language. Students are coached to respond effectively to interview questions and present themselves as strong professional candidates.

Pre-Requisites
 

Eligibility Criteria

​​

• Have completed or be pursuing Class 12

• Undergraduate students (1st or 2nd year) may apply

• Possess basic English communication skills

• Successfully complete the personal interview selection process
  
  Certification will be awarded after successful completion of academic eligibility requirements.