Airport Ground Staff Management Program

Why Choose the JAHAZ Airport Ground Staff Services Program?
 

Airport ground handling is one of the most essential and fastest-growing segments of the aviation industry. With rising air traffic and expanding domestic and international airline operations, the demand for trained airport ground staff professionals continues to grow steadily.

Leveraging its extensive experience in aviation training and student placements, JAHAZ has designed a comprehensive 11-month program that blends technical knowledge, passenger service expertise, grooming standards, and personality development.

Unlike generic aviation courses, this program focuses specifically on real-world ground service responsibilities, preparing students to confidently perform operational roles across domestic and international airports.
 

Students benefit from:

• Structured aviation industry training

• Passenger service excellence preparation

• Computerized Reservation System (CRS) exposure

• Professional grooming development

• Interview readiness training

COURSE MODULES

1. Effective Communication Skills
 

Clear and precise communication is critical for airport ground staff roles.

This module develops:
 

• Workplace English communication

• Grammar fundamentals

• Professional aviation vocabulary

• Passenger coordination skills

• Formal conversations & documentation clarity
   

Interactive practice ensures students communicate confidently in real airport environments.

2. English Enhancer

This module refines spoken fluency, pronunciation, intonation, and clarity.

Students improve:
 

• Public speaking skills

• Group discussion confidence

• Interview communication

• Professional tone and articulation
   

Effective communication is a key differentiator in competitive aviation courses.

3. Grooming

Professional appearance and conduct are essential for ground service staff. This module trains students in grooming standards required across aviation, hospitality, tourism, and customer service sectors. Topics include skin and hair care, dental hygiene, professional makeup, appropriate western and traditional attire, posture, confident walking style, and essential social etiquette.

4. Hospitality with Computerized Reservation Systems

Ground services and hospitality operations often overlap in passenger handling.

Students learn:
 

• Check-in & check-out processes

• Billing & payment procedures

• Guest coordination

• Hands-on training with widely used CRS systems
   

This practical exposure prepares learners for operational roles.

5. Travel Management with Computerized Reservation Systems

A core component of airport ground staff training.

This module covers:
 

• Ticket booking procedures

• Fare construction basics

• Airport check-in systems

• Cargo handling overview

• Airline reservation processes
   

Students gain a complete understanding of how airline ground operations function.

6. Personality Development

This interactive module helps students develop the personal qualities required to succeed in professional aviation environments. Key areas include confidence building, positive attitude, emotional intelligence, empathy, anger management, motivation, stress management, teamwork, and leadership skills. The module prepares students to adapt effectively to high-pressure service roles.

7. Customer Relationship Management

Passenger interaction is central to airport ground staff responsibilities.

Training focuses on:
 

• Understanding passenger expectations

• Managing difficult situations

• Delivering consistent service excellence

• Professional conflict resolution

8. Interview Skills

This module prepares students to confidently face recruitment processes for airport ground services roles. Training includes mock interviews, impromptu speaking, group discussions, resume writing, cover letter preparation, and positive body language. Students are guided on presenting themselves effectively and responding confidently to interview questions.

Pre-Requisites
 

Eligibility Criteria
​

• Be graduates or final-year undergraduate students

• Have a good command of English

• Successfully clear the personal interview process
  
  Certification will be awarded upon completion of academic eligibility requirements.